Application Support Manager

Job title: Application Support Manager


Job description: Primary Purpose

The Application Support Manager is responsible for the overall software needs of the company. At Oneida Nation Enterprises (ONE) there is an Application Support Manager that is responsible for Gaming technology and an Application Support Manager that is responsible for all other application support to include hospitality and all other business and government operations.

Duties & Responsibilities :

-Oversees the work of a team responsible for designing, building, testing, deploying, maintaining, and supporting applications.
-Actively engages with departments to identify opportunities where technology can provide a more efficient and effective business solution.
-Evaluates current technology effectiveness and makes recommendations on use of current technology and/or new technology to deliver a solution that improves productivity or enhances end user/guest experience.
-Develops benefits analysis and cost comparison for proposed enhancements and upgrades.
-Manages all vendor relations to include establishing and maintaining vendor relationships; contract negotiations, service delivery, to include contract compliance, and invoice reconciliation and processing.
-Partners with vendor to develop short and long-term product roadmaps to ensure continuous improvement of applications.
-Provides effective leadership and oversight to team; provides clear direction and timely feedback to help employees be successful in their role.
-Collaborates with the Director of IT Operations to ensure services meet the needs of the IT and organizational strategies. Provides leadership with regular updates on project status and key accomplishments within the Applications function.
-Effectively facilitates meetings with employees from various organization levels, to include Sr. Management, leveraging technology for content delivery.
-Consistently collaborates with the IT Operations team members to solve complex procedural, operational and technical problems.
-Brings resolution to customer support issues, routed through ONE’s Help Desk, by managing and resolving escalated tickets in a timely manner and within Service Level Agreements.
-Ensures user access audits are completed routinely.
-Ensures existing solutions and potential upgrades follow prevailing compliance standards and regulations
-Keeps abreast of new technological and/or procedural developments and guides staff as appropriate in the use of new procedures and technologies.

Expected salary:

Location: Oneida, NY

Job date: Fri, 19 Mar 2021 23:45:19 GMT

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