Associate Network Systems Administrator

Job title: Associate Network Systems Administrator

Company: Panda Restaurant

Job description: At Panda, we all share a common mission: “Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.” We invest in our people because great people run great operations that will exceed our guests’ expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation’s largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The Associate Network System Administrator is responsible for administering, monitoring, and supporting the Windows operating systems and variety of hardware platforms. As a member of Panda team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Essential functions:
The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Responsible for the installation, configuration, ongoing monitoring, and administration of Windows Server Operating System 2008-2019 and its related software.
Performs daily system support, monitor, verify availability of applications according to requirements.
Troubleshoots Windows Server performance issues and reviews server logs for root cause analysis with recommended solutions. Resolves escalated Windows and server applications incident tickets, serving as part of the after-hours support on a rotating basis.
Manages users account/access control including VPN and multifactor authentication.
Provisions/deprovisions user accounts, mailbox creation in Office 365, distribution groups, and assigns access rights.
Assist with server patching, including hot fixes, according to the MS patch monthly release cycle and company guidelines.
Collaborate and contribute with other Infrastructure team members to ensure optimal operations of all systems
Performs problem-solving tasks when alerted by user or monitoring system in a timely manner.
Installs and builds servers per request from different teams, configure hardware, peripherals.
Assists in monitoring system backup operations, troubleshoots, and resolves backup issue to ensure data integrity and failover procedures.
Documents and maintains the accuracy of standard operating procedures.
Log all support-related tasks in the Company ticketing system.


  • Bachelor Science in Computer Science, MIS or related degree.
  • Minimum of two years of system administration related experience
  • Understanding of network in the LAN/WAN environment
  • Must have the ability to multi-task and assist others to troubleshoot and resolve IT related issues.
  • Ability to work well in team and individually.

Panda Restaurant Group’s culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer.

Expected salary:

Location: Rosemead, CA

Job date: Sat, 20 Nov 2021 07:10:39 GMT

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