Business Analyst SME

Job title: Business Analyst SME

Company: Randstad

Job description: job summary:

Lead Business Analyst who can lead the capture and documentation of business requirements and processes with technical project team, business analysts and business users. Will be responsible for the analysis and documenting of technical requirements and business needs supporting the development and implementation of or change to information systems, applications and /or existing business and technical processes.

Act as a liaison between Natural Gas sales business users, Client residential services and development teams evaluating user needs and system capabilities with a focus on improving existing processes specific to the sales Microsoft Dynamics Field service application. This requires capturing user input related to process or system improvement needs to evaluate for improvement opportunities.


  • Works with project team members to analyze and document gaps between current state and future state conditions and future state requirements.
  • Collaborates with project team members to develop future state designs for business and technology solutions.
  • Is responsible for documenting future state process and technology system design information.
  • Assists with the development of testing plans and testing procedures to validate requirements.
  • Assists with, and helps facilitate, systems and solutions testing.
  • Is responsible for coordinating, organizing, and managing project requirements and project specifications information.
  • Is responsible for estimating “effort required” for project tasks assigned to them.
  • Is responsible for reporting “work-in-progress” status on project tasks assigned to them.
  • Is responsible for helping to identify and report risks associated with solution designs or project deadlines.
  • Is responsible for developing and documenting operational information including as-built technical configuration information, and operational procedures necessary to maintain the designed, and, or, implemented solution.
  • Assists in the development and documentation of end-user training materials.
  • Assists with, and participates in, user training, solution implementation, go-live, and project turn-over activities.
  • Helps promote and comply with project delivery quality driven project processes and industry best Practices”
  • Present detailed process and system changes to IT management.
  • Demonstrate knowledge of both Agile and Waterfall methodologies. Experience working in an Agile environment with Jira or other agile work management tools.
  • Experience with Business Process Modeling (BPM) is required.
  • 8+ years’ business analyst or systems analyst experience is required.
  • Experience with Microsoft Dynamics CRM systems is an asset.
  • Experience with Microsoft Visio is an asset.
  • Experience with system application configuration is an asset.
  • Experience with project management tools (MS Project, ITBM, JIRA) is an asset.
  • Experience with Power BI is an asset.
  • Experience with PL/SQL is asset.
  • Experience with SQL Server is asset.
  • Experience with relational databases is asset.
  • Experience with Bit-Bucket is an asset.
  • Experience working and developing in cloud services such as Azure is an asset.

location: Charlotte, North Carolina
job type: Contract
salary: $51.39 – 61.39 per hour
work hours: 8am to 5pm
education: Bachelors


  • Is responsible for scheduling and facilitating meetings with internal business customers and technical system owners to analyze current state process, data, and technology systems information.
  • Is responsible for delegating and working with other business analyst(s) on the project team.
  • Is responsible for documenting current state processes, data, and technology systems information.
  • Works with business users and technical team members to develop future state solution requirements.
  • Is responsible for coordinating and facilitating requirements and design work sessions with business users and technical team members.
  • Is responsible for conducting research and investigation of alternate solutions to facilitate build vs. buy decision making, and or best-in-class solution or component purchases supporting business requirements.
  • Is responsible for documenting future state solution requirements and specifications.


  • Experience level: Experienced
  • Education: Bachelors


  • Business Analysis
  • Azure
  • JIRA
  • Visio
  • Power BI

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Expected salary: $51.39 – 61.39 per hour

Location: Charlotte, NC

Job date: Sat, 13 Nov 2021 06:13:38 GMT

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