Chief Operating Officer (Regional Support Office)

Job title: Chief Operating Officer (Regional Support Office)

Company: Citizens of the World Los Angeles

Job description: Responsibilities

Strategic Leadership

Serve as a valued leader and thought partner to the leadership team and key stakeholders to enable growth and sustainability

  • Serve on CWC LA Executive Team, along with Executive Director, Chief Schools Officer, Chief Financial Officer and Chief DEI Officer
  • Develop, evaluate and implement strategic goals and growth plans
  • Lead new school implementation plan
  • Lead annual strategic planning process, in collaboration with the Executive Director
  • Develop progress monitoring systems for key strategic initiatives, in collaboration with the Executive Director
  • Report to Board of Directors on key priorities

Team Leadership

  • Lead a best-in-class operations team while embodying the CWC LA core values
  • Collaborate with the leadership team to cultivate a strong culture that embodies CWC LA’s core values
  • Hire, develop, evaluate, and retain a high-performing and diverse regional operations team that values and prioritizes the needs of schools and students
  • Work collaboratively with Chief DEI Officer, Chief Schools Officer, Chief Financial Officer to implement cross-functional initiatives

Operations Management and Human Resources

Lead operations, data & compliance, and talent/HR teams

  • Establish and communicate the operations vision to the organization and team members
  • Build strong, supportive, feedback-based relationships with schools
  • Ensure teams deliver excellent service to our schools and consistently focus on improving operational performance
  • Lead process improvement initiatives and implement systems that drive scalable, cost-effective and efficient operations in our schools and Regional Support Office
  • Manage LAUSD Charter Schools Division relationship, including LAUSD oversight
  • Operations focus areas include procurement; vendor management risk management, legal and insurance; technology; LAUSD oversight; compliance to all applicable laws; COVID-19 safety protocols; etc.
  • Lead data analytics team, overseeing CALPADS reporting, SIS management, strategic data analysis, and more.
  • Develop operations and talent progress monitoring mechanisms, such as dashboards and trackers.
  • Lead talent team, focused on hiring, promotion and retention practices aligned to the CWC LA DEI priorities of developing a diverse and high-performing team; compensation and benefits strategies; evaluation and performance management; etc.


  • Lead application to LAUSD facilities annually through Prop 39 program
  • Serve as liaison to LAUSD for the Prop 39 program
  • Coordinate with Chief Financial Officer regarding new facilities acquisition
  • Oversee management of existing facilities, including janitorial services; utilities management; vendor repairs; short- and long-term maintenance; etc.


The ideal candidate will have the following personal competencies and characteristics:

  • Bachelor’s degree; master’s degree or equivalent experience preferred
  • Ten plus years of experience, with at least five years in a senior leadership role
  • Demonstrated ability to lead, motivate, and develop high-performing and diverse operations teams
  • A track record of successfully leading process improvement initiatives and implementing systems within a growing organization
  • Experience in charter schools and/or operations a plus
  • Outstanding data, analysis and project management skills
  • Exceptional listening, trust-building and interpersonal skills with ability to influence, engage, and build relationships with a wide range of stakeholders
  • Experience working in a fast-paced, entrepreneurial environment, in the nonprofit or social enterprise sectors
  • Alignment with the organization’s mission and core values
  • Proficiency communicating in Spanish or Korean a plus

Compensation & Benefits

  • Salary Range: $150,000-$170,000
  • Generous time off (7 annual sick days, 3 annual personal days, 20 annual accrued vacation days, winter holidays org-wide shutdown, plus ~15 additional holidays)
  • 403b retirement plan with 3% employer match
  • Generous employer contributions toward healthcare premiums for employees and dependents
  • A variety of medical HMO and PPO plan options (Anthem, HealthNet, Kaiser, United Healthcare)
  • $50,000 employer-paid life insurance policy
  • Voluntary life, accident, and critical illness insurances
  • Voluntary health and dependent care flex spending accounts (FSA)

CWC LA is an Equal Opportunity Employer, and, as an organization serving a diverse group of students, works to reflect this diversity our staff as well.

Expected salary: $150000 – 170000 per year

Location: Los Angeles, CA

Job date: Mon, 08 Nov 2021 03:31:59 GMT

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