CIB – Lead User Experience Researcher, Vice President


Job title: CIB – Lead User Experience Researcher, Vice President

Company: JPMorgan Chase

Job description: Job Description:

As part of J.P. Morgan’s Corporate & Investment Bank (CIB), the Digital Experience Design organization’s mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. Within this organization, The User Research team helps lead research efforts that promote the voice of the user in the design and delivery of digital solutions. We have team members with deep expertise in psychometrics, ethnography, mixed methods, we share, collaborate, and work together to solve tough research questions.

The User Research team’s mission is to enable “building the right digital experiences ” and “building experiences right” at scale.

As a Lead user researcher, you will work closely with Product owners, Design Leads and designers to better understand the needs, drivers and success criteria of our diverse internal and external clients. Your insights will have real and immediate impact on business processes, digital product roadmaps and design. You will develop meaningful and relevant research questions, answer those questions with a variety of methods and approaches to deliver concrete, actionable design recommendations.

About the Role:

  • Scope, plan and craft discovery and evaluative research activities
  • Manage and execute discovery and evaluative research studies
  • Analyze, synthesize and report on research studies
  • Integrate quantitative thinking into studies in partnership with the quant arm of the research team
  • Provide research leadership to Product and Design on value add activities

About You:

You want to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, and resolute to embody the change you want to see as part of a multi-disciplinary team of researchers who support one-another.

  • 6 – 10 years of experience in User Research; preferred experience in a large financial services company or another regulated industry OR an agency role servicing such clients
  • Masters Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, …), or equivalent practical experience
  • Experience working in qualitative or mixed methods user research for digital products
  • Understanding of strengths and weaknesses of different research methods, and when and how to apply them in the product development process
  • Excellent communication and presentation skills including to Senior Leadership
  • Ability to work and lead independently

About Digital Experience Design

Our growing 200+ Digital Experience Design team (DXD) includes UX and visual designers, service designers, researchers and creative technologists spread across 6 global locations. As a team, we partner with business, product, and technology stakeholders across the Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight end users.

Learn more about us at

We Value Diversity

We value the unique skills of every person on our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you’re looking to build your career as part of a global Digital Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today, and put your passion for experience design to work with us.

About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Expected salary:

Location: New York City, NY

Job date: Wed, 13 Apr 2022 00:57:20 GMT

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