Job title: Concierge – Temporary – Supplemental
Company: Mayo Clinic
Job description: The Concierge provides Mayo Clinic domestic and international patients with assistance in accessing non-medical resources within the medical center and the Rochester community. Responsible for effectively analyzing patient needs and organizing, assembling and arranging resources to address patient inquiries.
A high school diploma or equivalent is required. Second language skills preferred. Proven customer service skills/training. Knowledge of computers, technical office equipment and general medical center patient information systems. Requires the ability to demonstrate proper telephone etiquette. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Excels in both written and verbal communication. Excellent application of grammar, punctuation, and English usage. Must be able to communicate with individuals and small groups with credibility and confidence. Turns problems into opportunities by developing innovative and creative solutions. Displays energy and drive in performing daily responsibilities. Conveys an impression which reflects favorably upon the public relations of the institution.
Two years’ experience in electronic customer communication and customer relations management databases.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.17 per hour.
Hours / Pay period
Department hours are Monday – Friday 7:00 a.m. – 6:00 p.m. This is a supplemental position and there are no set or guaranteed hours. This is also a temporary position with an end date of 10/1/2021.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Office & Administrative Support, Other Patient Care
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Location: Rochester, NY
Job date: Wed, 16 Jun 2021 07:31:00 GMT
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