Customer – Field Support Specialist

Job title: Customer – Field Support Specialist

Company: General Electric

Job description: GE Healthcare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

Job Description


Handle inbound and outbound support calls with field personnel to ensure timely service delivery

Provide support to Field Service Engineers, BMETs and Directors of Service.

Handle multiple dispatching queues to ensure timely closure or escalation

Manage on-call schedules, exception hours and assets of team assignments in Siebel

Uphold quality metrics to ensure operational excellence around service delivery

Root cause escalations to identify systemic solutions


Bachelor’s Degree and a minimum of 2 years of relevant OR High School diploma with a minimum of 7 years of relevant experience

Three years’ experience in a customer service environment.

Desired Characteristics

Experience in the Healthcare Field and/or Service Organization

Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares/Mainframe

Strong and effective verbal and written communication skills

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.



Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Expected salary:

Location: Wauwatosa, WI – Milwaukee County, WI

Job date: Thu, 07 Oct 2021 05:07:16 GMT

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