Customer Service Manager – State Farm Agent Team Member (Customer Relations Focus)


Job title: Customer Service Manager – State Farm Agent Team Member (Customer Relations Focus)

Company: Kristina Cook – State Farm Agent

Job description: Position Overview

State Farm Insurance Agent located in China Grove, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kristina Cook – State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Work with the agent to develop and maintain a digital marketing system to promote the office.
  • Work with the agent to identify and support local community events in our market.
  • Work with the agent to help manage the website and social media content.
  • Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive…

  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Requirements

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills – written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Expected salary: $10 – 14 per hour

Location: China Grove, NC

Job date: Mon, 04 Apr 2022 04:38:58 GMT

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