Customer Service Representative


Job title: Customer Service Representative

Company: Gold Star Service

Job description: Are You A Customer Service Expert Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Stop Working At A Job You Hate.
Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career

We Don t Want To Be A Pit Stop In Your Career
We Want To Be The Last Job You ll Ever Have (Because You Can t Imagine Working Anywhere Else)

Every Day Is Amazing
You show up early for your shift because you can t wait to hang out with the other members of your team. (You would NEVER do this at your old job but this is a tight-knit group and you love hanging out with them).
You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know growing in your own position ensures a career for life… and there s a ton of prizes to be won.
At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours.
As you drive home, you reflect that this place is unlike any other job you ve had before, and you can t wait to get back to this team again tomorrow.
Does this sound like a place you d like to spend your day?
If you re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.
But…

  • If you work at a job you can barely tolerate …
  • If you work at a job that doesn t respect you …
  • If you work at a job that fills you with dread the night before …
  • And if you want to wake up in the morning because you CAN T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money …

Then we want to talk to you.

We re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

What s So Different Here?
Our target is simple: To become THE place every hungry superstar WANTS to work where they can and will achieve rock legend status.
Here are just a few of the reasons our team members LOVE working here…

  • Make more money: we pay more than most
  • Your birthday is a paid day off
  • Paid training
  • Paid holidays and vacations (Paid time off starts after 90 days and grows from there)
  • Paid Wellness Days
  • Incentive programs (including vacation cruises!)
  • Amazing 401(k)
  • Profit-Sharing Program
  • Benefits, including Medical/Dental/Vision and Life insurance
  • Quarterly all-company breakfast
  • Paid uniform and uniform maintenance
  • A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
  • … and all the popcorn you can eat!

We have built the strongest team and culture you ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure you can have the balance in your life to enjoy it all; we re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We?
We are Gold Star Service. We re the number one heating, air conditioning and plumbing company in the Long Island area. We re the ones people trust with their home comfort and safety. Whether we re doing a plumbing repair or installing a new heating and air conditioning system, our customers love that we show up on time, look professional in our uniforms and take great care while we re inside their home. And, we always clean up before we leave.
It s our people that set us apart from the competition. We only hire the best. Then we train them to our high standards and we keep them happy so they re with us for life!
Our people are professionals! From the person who answers the phone to the person who does the work, every single member of our team is highly skilled and at the top of their field.
We know our customers are busy so we show up when we say, lay out all the options and costs, and then we finish the job exactly as agreed!
Our commitment to providing exceptional customer service has earned us a AAA+ rating with the Better Business Bureau and we consistently receive five-star reviews on Google, Facebook, Home Advisor and more!
We take home comfort and safety very seriously. That s why so many people call Gold Star Service when they need expert service, professional advice and a 100% satisfaction guarantee.

Are You A Fit?
Never look for a job again because we re not a pit stop in your career – we re the last place you ll ever work!
If you re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us …
Along with the job-specific qualifications (below) here are the qualities we re looking for in our perfect candidate:

  • You work hard
  • You love working with a team
  • You re tech savvy – you can diagnose a problem and make recommendations to fix it
  • You love to serve others
  • You love to challenge yourself and you want to learn, and even be cross-trained
  • You understand the importance of serving others (your team members and our customers)
  • You understand and are willing to follow our Core Values:

Safety First For Our Family and Theirs – Think Twice, Act Once

Delivering WOW Through Service – Exceeding Every Customer s Expectations

Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching
Great Place to Work – All for One and One for All

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
We hire veterans!

JOB DESCRIPTION
Summary:
Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing you helped a lot of customers and played an integral part of the Gold Star Service Team. You re already looking forward to tomorrow!
Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and up-selling them.
Job Requirements:
You re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing other team members will be relying on it.
You re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.
Now Is Your Time
To get started, click the Apply button now and send us your resume.

Expected salary:

Location: Hicksville, NY

Job date: Wed, 19 May 2021 22:28:46 GMT

Apply for the job now!

Leave a Comment