Customer Service Specialist – Advantage Program


Job title: Customer Service Specialist – Advantage Program

Company: Service Experts

Job description: Supervises technicians and helpers who are installing, maintaining, and servicing commercial (5+ tons) HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult …

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Customer Service Specialist – Advantage Program

1840 Greenville Ave, Suite 128, Richardson, TX 75081

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The Customer Support Specialist for the Advantage Program handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the center.

Responsibilities:

  • Answering incoming phone calls from customers and other office duties as assigned.
  • Taking customer payments over the phone.
  • Maintaining good customer relations and ensuring that all calls meet Service Experts’ standards.
  • Handling and resolving a variety of customer concerns, complaints, and questions by phone and email (questions may include billing inquires and program related questions and inquiries).
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence.
  • Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
  • Maintaining customer records by updating account information.
  • Entering and maintaining Pre-Authorized Payment information.
  • Assisting with customer communications sent out by the Advantage Team.
  • Assisting with filing UCCs on all Advantage Customers
  • Performing outbound calls for customer needs.
  • Ensuring that customers are contacted in a timely manner.
  • Continually maintain working knowledge of all Advantage related products, services, and promotions.
  • Other Duties as assigned.

Qualifications:

  • High school diploma or equivalent (post-secondary education preferred).
  • Previous customer service experience, excellent interpersonal skills, exceptional verbal communication, and strong computer software skills.
  • Must be willing to work with and assist co-workers as needed, in addition to working occasional overtime and weekend hours as required.

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Expected salary:

Location: Boise, ID

Job date: Thu, 20 May 2021 03:37:18 GMT

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