Customer Support Agent


Job title: Customer Support Agent

Company: Circuit Board Medics

Job description: Job Type: Full-Time Hourly
Starting Pay: $20.00/hour
1st Shift: M-F, 8 AM-5 PM
2nd Shift: M-F, 11 AM – 8 PM
Location: Greenville, SC 29615​​

Imagine working for a business that serves customers’ best interests even when it costs the company. Imagine having coworkers who help you move, throw you a baby shower, and challenge you in video games. And imagine finishing each day satisfied by your work and appreciated because of it. All of that is reality at Circuit Board Medics. Our team strives to serve each other and serve our customers with passion, grit, and excellence. Right now we are searching for individuals to join us as we restore what’s broken for our customers.

What We Do

In a world that tends toward replacement, Circuit Board Medics recognizes the value of fixing what is broken. Founded in 2010, Circuit Board Medics (CBM) has cemented its place in the remanufacturing world through high quality work and stellar customer service. CBM specializes in repairing and rebuilding circuitry in automotive and appliance modules. By repairing these components, CBM offers customers an alternative to high cost replacement parts and a timely solution for malfunctioning ovens, refrigerators, cars, trucks and more.

Who We Want

Our employees embody our values. We take ownership for our work; we are curious, creative, and adaptable; we selflessly put the needs of others above our own. We treat others the way we want to be treated and we challenge each other so that, as iron sharpens iron, we each continue to grow and develop. The ideal CBM candidate has good judgement and is ready to learn. We are searching for those eager to contribute to the work and the culture of our company. Our entry level positions do not require prior experience or knowledge–we train newcomers on the job. In interviews, we evaluate competence and character.

What experience makes a great candidate?

  • Phone customer service experience
  • Technical support experience (especially in the tech industry)
  • Supervisory experience in the Food Service or Retail industry
  • Volunteer experience

Job Description

Our Customer Support Agents receive inbound calls (no cold-calls). We assist customers with product identification, ordering and trouble-shooting. Each agent handles calls from beginning to end avoiding escalation. We treat customers with respect and professionalism while pursuing the best solution for their issues. We handle confidential customer information securely and resolve difficulties with patience and kindness.

Qualifications and Skills

  • Problem solver
  • Detail oriented
  • Organized
  • Multitasker
  • Team player
  • Active listening
  • Written and oral communication

Career Path

This entry level position is the first step in a path of growth and advancement at Circuit Board Medics. New customer support agents start training on day one and are contributing after only two weeks. This role gives new employees a chance to acquire knowledge and skills that can lead to more advanced positions including level 2 inside sales and technical support.

Our Expectation

Circuit Board Medics was founded on, and continues to maintain, a 1-Day Turnaround for standard repairs. This nurtures a fast-paced environment that requires a strong sense of urgency. The typical workday is on-site 8:00 AM – 5:00 PM or 11:00 AM – 8:00 PM depending on the shift.

Benefits

  • Health Insurance
  • Paid time off
  • Paid holidays
  • Stable Hours
  • 401(k) matching
  • Adoption benefits
  • Continuing education
  • Employee discount
  • Paid training
  • Opportunities for advancement
  • Financial planning resources
  • Professional development
  • Free healthy snacks
  • Casual dress code
  • Branded clothing allowance
  • Game nights
  • Social outings

What can you expect during the application process? * Start by applying online through our website or Indeed

  • Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments.
  • Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date.

Need Help?

If you need any help along the way, you can reach us at

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Expected salary: $20 per hour

Location: Greenville, SC

Job date: Sat, 18 Dec 2021 04:08:27 GMT

Apply for the job now!

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