Executive Director Home Care Concierge Nursing Services


Job title: Executive Director Home Care Concierge Nursing Services

Company:

Job description: Executive Director Home Care Concierge Nursing Services

Position Description:

Responsible for all service delivery for Manhattan and 5 boroughs with a focus on excellent customer service. Reporting to Senor Management and contributing to the overall success of the Region and the Company.

Areas of Responsibility:

  • Overall responsibility for operations including P&L
  • Collaboration between sales team, operational staff, and talent acquisition.
  • Works closely with sales to develop new business in the Region.
  • Ensures all client requests are met and documented appropriately.
  • Ensures that all caregiver documentation is accurate and timely (i.e. plan of care, activities, schedules, notes, call outs, declined assignments, and disciplinary actions.)
  • Ongoing customer service initiatives to improve client satisfaction.
  • Communicates with clients and families as needed regarding satisfaction and/or issues of clients.
  • Oversees all details of operations to ensure that Company maintains compliance under the New York State Department of Health Regulations.

Qualifications:

  • Proven business management success, preferably with multi-site operation.
  • Proven experience in the home care industry.
  • private pay experience highly preferred
  • Proficient in clinical software programs.
  • Able to develop positive relationships with staff, clients, and referral sources.
  • Working knowledge of New York State Department of Health regulations for LHCSAs.

Expected salary:

Location: New York City, NY

Job date: Mon, 08 Mar 2021 08:50:37 GMT

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