Job title: Executive Director Home Care Concierge Nursing Services
Job description: Executive Director Home Care Concierge Nursing Services
Responsible for all service delivery for Manhattan and 5 boroughs with a focus on excellent customer service. Reporting to Senor Management and contributing to the overall success of the Region and the Company.
Areas of Responsibility:
- Overall responsibility for operations including P&L
- Collaboration between sales team, operational staff, and talent acquisition.
- Works closely with sales to develop new business in the Region.
- Ensures all client requests are met and documented appropriately.
- Ensures that all caregiver documentation is accurate and timely (i.e. plan of care, activities, schedules, notes, call outs, declined assignments, and disciplinary actions.)
- Ongoing customer service initiatives to improve client satisfaction.
- Communicates with clients and families as needed regarding satisfaction and/or issues of clients.
- Oversees all details of operations to ensure that Company maintains compliance under the New York State Department of Health Regulations.
- Proven business management success, preferably with multi-site operation.
- Proven experience in the home care industry.
- private pay experience highly preferred
- Proficient in clinical software programs.
- Able to develop positive relationships with staff, clients, and referral sources.
- Working knowledge of New York State Department of Health regulations for LHCSAs.
Location: New York City, NY
Job date: Mon, 08 Mar 2021 08:50:37 GMT
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