Family Service Counselor

Job title: Family Service Counselor

Company: Pierce Brothers Valley Oaks

Job description: Family Service Counselor
Westlake Village, California

If you are compassionate and a dedicated individual interested in selling a product you can believe in, we’d like to speak to you!

We are currently searching for STRONG Sales Professionals ONLY, please!

Pierce Brothers Valley Oaks-Griffin Memorial Park, Mortuary & Crematory has been serving Conejo Valley community since 1967!

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!

Family Service Counselors are accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.


Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning


  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team



  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience


  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred


  • Current state issued driver’s license with an acceptable driving record
  • Insurance license

Knowledge, Skills and Abilities

  • Must be able to pass the Company’s internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V
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Expected salary:

Location: Westlake Village, CA

Job date: Tue, 13 Apr 2021 07:43:25 GMT

Apply for the job now!

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