Help Desk – Tier 1/2 support


Job title: Help Desk – Tier 1/2 support

Company: Motion Recruitment

Job description: Title: IT Help Desk

Job Description

Our client, located in north Dallas, TX, is currently looking for a Help Desk Technician. They are a leading entertainment organization, which they just partnered with a major/well known brand in the Sport World. They are looking for someone who can oversee multiple sites with roughly 200+ internal users. This will be an in-office position, with some remote work flexibility.

Primary Purpose and Essential Functions: Focus on Tier 1 (primary focus) and 2 levels of support. Act as liaison between customer and IT department; be first point of contact for end-users, answer first-line questions and provide direction, perform general queries requested by customers, provide basic trouble-shooting and simple solutions to enable continued use of internal IT systems.

Required Skills & Experience

  • Must possess strong communication skills
  • Maintain all operational aspects of all computers, peripheral devices and communications equipment
  • Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections
  • Responsible for creating and maintaining user profiles and menu options as well as system security
  • Responsible for following system backup schedule and maintaining media tracking, rotating and off-site storage
  • Perform task leadership, tracking and control activities; provide weekly status reports of activities and time leadership
  • Must be able to research and resolve problems of a technical nature in situations
  • Ability to advocate and champion new ideas

Desired Skills & Experience

  • Associates Degree

What You Will Be Doing

Tech Breakdown

  • 80% POC for users
  • 20% Monitor the performance and utilization of all system hardware, software and networks

The Offer

  • Contract-to-hire ; 6 months then conversion.
  • $15-18/hr, then $35-40K base, depending on experience

You will receive the following benefits:

  • Medical Insurance
  • 401(k)
  • Remote Work Options

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Expected salary:

Location: Dallas, TX

Job date: Tue, 26 Oct 2021 22:33:53 GMT

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