Job title: IT Senior Manager, Service Delivery, Sales, Service & Field Inventory (Remote)
Job description: Work Flexibility: Remote
Who we Want
Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.
Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
Insightful advisors. Managers who lead strategy development and provide guidance to teams
What you will Do
The role of the Service Delivery Senior Manager is to ensure the value is achieved as anticipated form the outsourced relationships under management and the overall services are delivered as expressed in the Statement of Work and related exhibits, service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Supplier are minimized.
This role will monitor compliance of the Supplier against Service Level Agreements (SLA) across all outsourced Services across the sales, service & field inventory areas to include: performing regular performance reviews, monitoring service level and service management issues, and developing new/amended SLAs and metrics.
The individual in this position will oversee planning and forecasting of outsourced service consumption, quality of service across services and ensuring client satisfaction with the IT services delivered. This position is responsible for ensuring the highest level of service quality, closely partnering with Service Managers, Service Integration Manager, “ITIL Service Management” process owners and managers, Corporate IT, Architects and other stakeholders to guarantee compliance with strategy, policies and standards for the entire lifecycle of the services delivered.
What you need
- Bachelor’s degree in Computer Science, Information Technology or the equivalent required
- 10+ years in a leadership role including experience leading a team, setting priorities and plans to meet business goals and objectives, influencing senior-level management and stakeholders
- Minimum 10+ years’ experience and demonstrated knowledge and understanding of Financial, HR & Compliance related platforms including: Concur, Coupa, Workday, Hyperion, Vertex, SLMS platforms.
- Demonstrated experience in Provider and sourcing Management, experience in ITIL-based Service Management role, preferably Service Level Management.
- Medical device or other regulated industry preferred
Travel Percentage: 10%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are
=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker’s vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.
Location: San Jose, CA
Job date: Thu, 25 Nov 2021 07:49:56 GMT
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