JD Edwards World (Help-Desk Analyst)

Job title: JD Edwards World (Help-Desk Analyst)


Job description: JD Edwards World Help-Desk Analyst (Work Remote)

Job Description

  • This position will be the point person for all incoming calls related to JDE World help tickets submitted through the helpdesk system.
  • This position reports to the VP, Information Technology.
  • Location: 100% remote, with 25% travel required to Indiana, Ohio, and Mexico

REQUIRED SKILLS AND ABILITIES * Manage and prioritize multiple support/help tickets.

  • Five to seven years of JD Edwards World A8.1 techno/functional support with super user expertise
  • Responsible for managing and providing daily support to functional groups for use of JD Edwards World (not an Enterprise version) ERP system modules including Sales Order Entry, Advanced Pricing, Inventory control, Purchase Order Management, Shop Floor Control, Work Order Processing, EDI, Distribution, Warehouse management, Manufacturing Requirements Planning General Ledger, Accounts Payable, Accounts Receivable modules.
  • Ability to use TL Ashford software to create or modify barcode labels.
  • Ability to troubleshoot EDI issues.
  • Provide functional support and training on JD Edwards.
  • Recommend potential areas for application system improvement and documentation.
  • Create reports using JDE World Writer exporting to Excel and/or Power BI.
  • Ability to analyze, design, develop, test and debug JDE World applications.
  • Good knowledge of CL programming 1
  • Good understanding of RPG, CL, FTP, SQL, PDM, SEU, RLU, and SDA
  • Knowledge of S36 and COBOL is a plus
  • Well versed with Security Administration, menu maintenance, performance management, job scheduling, and AS/400 administration activities.
  • Well versed with the concept of IFS and its features
  • Assist users in transferring data using iSeries data transfer tools.
  • Good knowledge of printer configuration and overall management in iSeries
  • Experience with System down situations like: Main storage dumps, system hangs, waits, or loops.

Qualifications * Bachelor’s degree or foreign equivalent required from an accredited institution.

  • Five to seven years of JD Edwards World A8.1 techno/functional support with super user expertise
  • Strong communication skills using English to be able to communicate directly to users.
  • Ability to speak Spanish is a plus.
  • A functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
  • A thorough knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)
  • A valid passport

WORK ENVIRONMENT * Ability to work in an office setting.

  • Position may require extended hours including evenings and weekends and working with people in other time zones.

Expected salary:

Location: USA

Job date: Sat, 13 Mar 2021 03:08:33 GMT

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