Manager, eCommerce Operations


Job title: Manager, eCommerce Operations

Company: The Blank Family of Businesses

Job description: PGA TOUR Superstore is looking for an experienced eCommerce operations manager to continue to drive growth in this channel. This individual will be a key member of the digital team, overseeing the product roadmap for our site and all operations related to eCommerce. You will also work with 3rd party providers, as well as internal teams, to deliver continuous improvement of the end-to-end consumer experience across our digital channels.

The operations manager will integrate goals and objectives to enhance and increase our omni channel business and consistently seek new and innovative methods to improves processes within the department and company.

JOB REQUIREMENTS:

Strong business acumen: the ability to approach complex business problems in a structured way and drive insights that result in actions

Keen attention to detail and highly organized within a fast paced, dynamic environment

Strong people leadership skills, including a demonstrated ability to collaborate with cross-functional teams and communicate effectively with a diverse range of internal and external stakeholders

Ability to work independently as well as part of a team

Strong understanding of all aspects of a large online retailer, including store operations, infrastructure, client relations, marketing, promotion, fulfillment, and customer service

Skills commensurate with a bachelor’s degree or higher and 5+ years of professional experience in eCommerce, product and operations strongly preferred

Job Responsibilities

Manage the day-to-day operations of the eCommerce channel to ensure excellent customer service and satisfaction, adherence to standard operating procedures, and high-efficiency completion of tasks

Drive fulfillment best practices and manage DTC fulfillment order expectations and performance

Manage Drop Ship partner operations, ranging from new vendor onboarding to order exception management

Enhance and monitor KPI’s to evaluate internal & drop ship vendor performance to business and customer goals

Collaborate with cross-functional teams to deliver improved processes and site enhancements that are both efficient and cost-effective

Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction

Collaborate with IT department on current system functionality as well as system improvements

Primary liaison with parcel carriers to evaluate shipping performance and costs

Manage a wide range of eCommerce and Omnichannel capabilities, new integrations, etc.

Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

Expected salary:

Location: Roswell, GA

Job date: Sun, 14 Nov 2021 06:49:48 GMT

Apply for the job now!

Leave a Comment