Payroll – Customer Service

Job title: Payroll – Customer Service

Company: Help at Home

Job description: Help at Home is hiring an Office Assistant for our Payroll Depatment in our Horsham, PA office!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Payroll Assistants primary responsibility is to assist caregivers with all payroll-related adjustments, deductions, issues, requests, etc.


Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Primary Responsibilities:

  • Answers and places phone calls to and from employees (admin and field) on a regular basis regarding the following:
  • Paystub inquiries
  • Direct deposit enrollment
  • Garnishments
  • Deductions
  • Other general payroll-related inquires.
  • Administers key data for payroll processing:
  • Liaisons with the payroll service
  • Communicating regularly and sharing information with management about changes or opportunities to improve the service
  • Processing payroll adjustments
  • Calling and correcting bank returns
  • Processing paid time off
  • Processing payroll deductions
  • Researching and processing backdated emails
  • Pulling records for audits and producing assorted reports as needed
  • Performs other job-related duties as assigned.


  • Knowledge and Experience: Intermediate to advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel). Analytic and persistent; able to get to the root of problems.
  • Personal accountability: Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all Company policies and procedures.
  • Interpersonal Skills: Demonstrates excellent communication and customer service skills under duress and at a fast pace; ability to function as a positive team member.
  • Physical Demands: Ability to sit for long periods of time and use a pc keyboard; able to deal with stress and conflict appropriately with respect for others
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Expected salary:

Location: Horsham, PA

Job date: Sat, 16 Apr 2022 05:52:58 GMT

Apply for the job now!

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