Program Manager Operations – Customer Reference group at Google Cloud

Job title: Program Manager Operations – Customer Reference group at Google Cloud

Company: Netchannels

Job description: Netchannels is looking for a Program Manager – Operations for our client: Google Cloud. This role sits in the Customer Reference group in Marketing. This is an exciting role for a Program Manager with experience in Cloud, Operations and Customer Reference tools.

Program Manager – Operations

This position is playing a dual role as Program Manager for the Lighthouse reference program and also serving as the programs’ operations and infrastructure lead.

Program Manager for the Lighthouse reference program:

  • Responsible for managing program operations and projects, leading meetings
  • Maintaining deadlines associated with key projects and managing reporting

Program’ s Operations Lead:

  • Working in partnership with the new Sr. Strategy and Operations manager, to drive cross-team operational efficiencies,
  • Streamline processes and assist with onboarding new team members.
  • Main point of contact for questions about our existing reference database
  • Implementing new features or enhancements in partnership with Deloitte.


  • In-depth knowledge of reference management systems and be able to translate the customer reference team’s needs into technical requirements,
  • Conveying them to our future database provider (TBD at this time).
  • Work closely with Deloitte on data migration of KonMari data into the new tool.

Desired Skills & Experience:

7+ years of Program Management experience understanding Cloud / enterprise software technology.

Experience in operations, systems, and tools (customer reference infrastructure)

Experience in Google suite of products is highly desirable.

Strong project management skills with the ability to breakdown ambiguous tasks

Show initiative

Creative problem solver and strong analytical skills with a strong bias towards action. Ability to assess a situation, quickly evaluate the pros and cons, and make decisions.

Thrives in an ambiguous work environment, able to manage tight deadlines and work autonomously.

At Netchannels, we value differences. We believe that success is achieved by pulling together all talents from all sources. We also believe that each and every single one of us can change the World. We’re dedicated to matching our talents with the best opportunity for them and for our clients.

Netchannels is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Expected salary:

Location: Sunnyvale, CA

Job date: Wed, 06 Oct 2021 05:43:51 GMT

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