Sr. Technical Support Engineer – REMOTE


Job title: Sr. Technical Support Engineer – REMOTE

Company: Danaher

Job description: This is an EVERGREEN career ad for Beckman Coulter Diagnostics. We are always looking for talent and when the need arises this ad will allow us to reach out. This job ad is a proactive way to share your resume with me.

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

As part of the Global Technical Support Team, the Sr. Technical Support Engineer collaborates with Global Service, leading product support for Diagnostics systems by providing escalation management, developing and executing support strategies, and training field specialists and instructors in support of new product launches.

In this role, you will have the opportunity to:

  • Lead product line Technical Escalations of system issues.
  • Develop expert level knowledge of existing clinical diagnostics, chemistry systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
  • Support product development by leading efforts to acquire technical information regarding product performance, competitive features and clinical/research requirements, to ensure Technical Support deliverables are met.
  • Understand Customer Networks (VLANS, Firewalls, Security, etc.) to support Software installations and troubleshooting.
  • Perform in depth analysis of service data to identify root causes to systemic issues and develop interim mitigations and potential corrective actions.
  • Develop creative and effective support strategies, providing feedback to and drafting product documentation such as, service manuals and procedures.
  • Build software and hardware installation procedures for use by internal and external engineers.

The essential requirements of the job include:

  • Bachelor’s degree in engineering, science or related technical field with 5+ years of relevant experience in a biotechnology industry OR Master’s degree in engineering, science or related technical field with 3+ years of experience.
  • Must be able to support 24/7 on call as needed.
  • Project Management experience
  • Strong computer skills and experience with relevant software programs (Oracle Business Intelligence Module Skill)
  • Analysis & Judgment – Uses logical methodology in analyses. Prioritizes assigned work assuring
  • Must be willing to travel internationally and domestically approximately 25% of the time.

It would be a plus if you also possess previous experience in:

  • An interest in data analytics as applied to failure analysis and corrective actions.
  • Strong Software background preferably Windows OS.
  • Experience in technical writing and documentation.
  • A background in Medical Device Support or Development, specifically chemistry.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Expected salary:

Location: New York

Job date: Fri, 29 Oct 2021 22:25:24 GMT

Apply for the job now!

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