Sr UX Researcher

Job title: Sr UX Researcher

Company: AT&T

Job description: Ready to work at a company that has been changing the way people live, work, and play for more than 140 years? Our multidisciplinary Design Technology team is the originator of design at AT&T and tackles the communication industry’s gnarliest problems.

A little about our team

We design the future of AT&T’s customer experiences. Through strategy, research, and ideation, the Design Technology team makes life easier for the 100 million families and 3 million businesses who connect to the world with AT&T.

We’re designers, researchers, design program managers, and content strategists with wildly different backgrounds, skillsets, and passions. We all come together to build an end-to-end experience that surpasses expectations. Join us if you’re ready to bring your humanity and your A-game to solve some of the most complex problems in design.

What you’ll do

Using a combination of skill, creativity, and leadership, you’ll help AT&T set the vision for a diverse set of future experiences and products.

You’ll develop key artifacts like research readouts, journey maps, service blueprints, and experience strategies that influence business leaders and decisions. You’ll work in a dynamic environment, collaborating with team members and cross-functional stakeholders to guide a project’s strategy, activities, and outcomes.


As a Senior UX Researcher, you will:

  • Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.
  • Develop, lead, and conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.
  • Plan, execute and mentor junior members on qualitative research methods.
  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.
  • Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.
  • Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.
  • Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.
  • Work on several projects simultaneously while meeting tight deadlines while understanding of business objectives and how to balance them with design and user needs.

Required Experience & Characteristics

  • Typically requires 3 or more years of experience leading strategic planning and design delivery projects.
  • MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience.
  • Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods. Example methods include contextual inquiry, cognitive walkthroughs, ethnographic research, and persona/archetype development.
  • Knowledge or expertise in one or more of the following is also desired: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods.
  • Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you’re eager to work with your teammates to make your designs better.
  • Critical Thinker with a Product Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.
  • Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you are great fun to work with.
  • Communication Skills: You have excellent communication, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members.

About AT&T

At AT&T, we encourage people to bring their authentic selves to work every day. Every individual is valued and every voice is heard. We strive to foster a sense of empowerment in our diverse workplace. We’re one of Time magazine’s “ ,” LinkedIn’s “ ,” and DiversityInc’s “ .”

We create connections—with each other, with stories that matter, and with experiences that people need in their everyday lives. Learn more about and our .


The Design Technology studios are in Austin and Dallas, TX, but remote locations are A-OK.



Expected salary:

Location: Dallas, TX – Austin, TX

Job date: Wed, 13 Apr 2022 00:06:57 GMT

Apply for the job now!

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