Technical Support Engineer- 2nd Shift


Job title: Technical Support Engineer- 2nd Shift

Company: Deep Instinct

Job description: Description:

Deep Instinct is the first and only company to apply end-to-end deep learning to cybersecurity to prevent threats in zero time. Deep Instinct’s on-device, solution protects against zero-day, APT, ransomware attacks, and against both known and unknown malware with unmatched accuracy and speed. The comprehensive solution can be applied anywhere in the enterprise, across O.S and different environments.

As our business is growing, we are aiming to expand our Technical Services team: We are seeking talented, high-energy, experienced service-oriented individuals with technical knowledge and agility to join our Services team as a Technical Support Engineers with expertise in customer facing security endpoint products. Please note: this is for the 2nd Shift.

Roles & Responsibilities:

  • Remote Technical Support -Tuesday to Saturday – 2nd Shift.
  • Provide our Customers and Partners with excellent Remote Technical Support throughout the lifecycle of the product at the customer’s premises.
  • Since our support offering is 24×7, it involves work in shifts and on-call duty on some weekend.

To be successful in this role, you should be a technical hands-on engineer in a fast-paced environment, comfortable working with customers remotely (Chat, Phone, Email etc.), and be able to handle multiple support tickets concurrently.

Requirements:

  • 1+ years of experience in Cyber Security – Endpoint cyber security experience is preferred;
  • 1-2 years of customer facing IT experience (preferably in Global Companies); ability to work with empathy and sense of urgency to deliver solutions to meet customer needs.
  • Demonstrable Knowledge of Microsoft Windows Internals.
  • Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism.
  • Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution
  • Have a strong passion for success and a positive demeanor
  • A team player

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state or local laws.

Expected salary:

Location: Dallas, TX

Job date: Thu, 21 Apr 2022 05:58:59 GMT

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