Teller


Job title: Teller

Company: First National Bank In Howell

Job description: REPORTS TO: Branch Manager
JOB SUMMARY:
Provides frontline services to customers within their local office in a manner that projects a positive image of the bank and a genuine desire to help customers meet their banking needs. Conforms to bank policies, procedures, and service standards for this function.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Participates in administrative activities as required or as directed by management, e.g. opening/closing procedures, mail/night deposit processing, ATM processing/balancing, audits.
  • Handles customer window transactions, e.g. cash checks, deposits, safe deposit box entry.
  • Ordering and shipping money
  • Vault Book
  • Cash advances, issue bonds
  • Rate information (loans and deposits)
  • Phone
  • Balancing daily (and responsible to find unresolved errors)
  • Compliance, security and cash controls
  • Good attendance is expected
  • Voluntary community service is encouraged

Secondary Duties and Responsibilities:

  • Other duties as assigned

OBJECTIVES:

  • Pleasant, courteous, efficient handling of customer

transactions * Present a positive image of the bank to customers

  • Help meet local office objectives/bank needs
  • Referrals
  • Be at work and dependable to attain job success
  • Represent FNB in the community

MEASUREMENT CRITERIA:

  • Customer feedback
  • Mystery shopper feedback
  • Personal appearance/professional conduct
  • Knowledge of bank products/services and policies/procedures
  • Positive attitude
  • Participation in training programs
  • Willingness to pitch in and help out as needed
  • Transaction accuracy
  • Management evaluation
  • Referrals for bank products/services
  • Unplanned absences do not exceed 5 days per year or have negative effect on job success
  • Community activity report

QUALIFICATIONS:

Education:

  • High School Diploma

Experience:

  • 10-key experience helpful
  • Microsoft Excel
  • Microsoft Word
  • Basic Office equipment (typewriters, fax, etc)

Personal:

  • Personable, genuine interest in people.
  • Numeric facility to handle details.
  • Account Processing

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Expected salary:

Location: Brighton, MI

Job date: Sat, 17 Apr 2021 07:30:16 GMT

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