User Experience Researcher, Associate


Job title: User Experience Researcher, Associate

Company: JPMorgan Chase

Job description: Job Description:

As a User Experience Researcher you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences. You will scope and craft research plans, conduct research sessions, and present your study findings to business stakeholders.

Naturally, we want someone who can think outside the box and provide fresh thought leadership, but we are also looking for an individual who will complement and embody our team culture – caring and empathizing with our customers, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you’re that person, we want you!

Primary Responsibilities

  • Consult with product owners and design leads to understand the customer segments and related product/service offerings
  • Partner with design leads to clarify project goals and identify areas where user experience research can provide greater insight and success
  • Design and execute research studies that follow research best practices and methodologies
  • Ensure all research study results are actionable and contribute directly towards meeting project and business goals
  • Present and communicate research results and recommendations to the stakeholder team and larger organization when needed
  • Partner with design team lead to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort
  • Support research team lead in project prioritization and progress reporting
  • Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
  • Collaborate with research support vendors to ensure quality of facilities and study participant pools meet expectations
  • Contribute to next gen research group vision, identifying areas of opportunity or improvement
  • Participate in recruiting and interviewing new team members
  • Coach and mentor junior team members

Qualifications

  • 3-5+ years of experience planning and executing user research studies
  • Bachelor’s degree required
  • Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
  • Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
  • Demonstrated ability to incorporate design thinking into the product development process
  • Clear articulate communication skills
  • Familiarity with banking and finance a plus

About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Expected salary:

Location: Columbus, OH

Job date: Wed, 18 May 2022 22:12:21 GMT

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